Request Spamhaus contact

Mon Jan 17 23:06:13 UTC 2011

Tom,

They list domains. For one, these listings are recent and I had no
idea they existed until now. One of them was actually received by our
abuse@ (the first one ever!) on the 14th and the complaint was already
sent to the customer for action. Meanwhile back at Camp Spamhaus, they
can't wait three days for us to sort this out despite the sites having
been online for months.

Second, I still have no idea why they're being listed. I don't see any
spam records and I guarantee you that none of the spam came from our
network. Oh wait, that's right, Spamhaus' policy is to punish us and
thousands of customers for hosting people who are somehow projected to
spam at some future point in time based on a top secret formula for
which only the holiest of spam crusaders are allowed to bear witness.
No actual abuse is required, just the projected possibility of abuse.

Highly frustrating is one way of putting it. I prefer the terms
"tortuous" and "libelous to go along side "asinine" and "ridiculous."

I reached out to them about 5 hours ago, still no response but
certainly tens of thousands of mailings rejected. I can only imagine
that this would entail a substantial amount of business our
non-possible-spammers are losing at the moment.

Jeff

On Mon, Jan 17, 2011 at 5:57 PM, Tom Hill <tom at ninjabadger.net> wrote:
> On Mon, 2011-01-17 at 17:12 -0500, Jeffrey Lyon wrote:
>> Our listing is misleading. They show me specifically what needs to be
>> done and why and we will act on it. The problem is that they expect me
>> to dig through our customer database and correlate various customers
>> to ROKSO listings. I don't have the resources for this.
>
> Is it really? They list the domains in question and the IPs they resolve
> to.
>
> You should not need such resources, if you have a system that ties the
> accountability of your users to either a domain name OR an IP address.
>
> (Or at the very least, narrows it down to the point where you have
> little to no guesswork remaining.)
>
> I agree that this can be highly frustrating, but it sounds more like a
> hosting company unprepared for the inevitable 'oh god the sales guys
> have sold servers to a ROKSO spammer!'.
>
> Good luck. :)
>
> Tom
>
>
>

-- 
Jeffrey Lyon, Leadership Team
jeffrey.lyon at blacklotus.net | http://www.blacklotus.net
Black Lotus Communications - AS32421
First and Leading in DDoS Protection Solutions