Is Cisco equpiment de facto for you?
Greg.Whynott at oicr.on.ca
Mon Jan 10 14:13:16 CST 2011
i think it really depends on who answers your call. I've called Cisco a few times before for inter vendor issues and they gave us the " call the other vendor " finger. .. Other times they saved the day.
i know some shops negotiate their support contract which precludes them from going threw the regular support escalation process. you get to speak to a more senior tech on the first 'hello'.
On Jan 10, 2011, at 3:04 PM, Chris Adams wrote:
> Once upon a time, Andrey Khomyakov <khomyakov.andrey at gmail.com> said:
>> There have been awfully too many time when Cisco TAC would just say that
>> since the problem you are trying to troubleshoot is between Cisco and
>> VendorX, we can't help you. You should have bought Cisco for both sides.
> That kind of behavior from a vendor tells me I shouldn't have bought
> that vendor for either side.
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