Is Cisco equpiment de facto for you?

Greg Whynott Greg.Whynott at oicr.on.ca
Mon Jan 10 14:13:16 CST 2011


i think it really depends on who answers your call.   I've called Cisco a few times before for inter vendor issues and they gave us the  " call the other vendor "  finger.  ..  Other times they saved the day.

i know some shops negotiate their support contract which precludes them from going threw the regular support escalation process.  you get to speak to a more senior tech on the first 'hello'.

-g


On Jan 10, 2011, at 3:04 PM, Chris Adams wrote:

> Once upon a time, Andrey Khomyakov <khomyakov.andrey at gmail.com> said:
>> There have been awfully too many time when Cisco TAC would just say that
>> since the problem you are trying to troubleshoot is between Cisco and
>> VendorX, we can't help you. You should have bought Cisco for both sides.
>
> That kind of behavior from a vendor tells me I shouldn't have bought
> that vendor for either side.


--

This message and any attachments may contain confidential and/or privileged information for the sole use of the intended recipient. Any review or distribution by anyone other than the person for whom it was originally intended is strictly prohibited. If you have received this message in error, please contact the sender and delete all copies. Opinions, conclusions or other information contained in this message may not be that of the organization.




More information about the NANOG mailing list