My upstream ISP does not support IPv6

Owen DeLong owen at delong.com
Thu Feb 10 11:13:28 CST 2011


On Feb 10, 2011, at 4:50 AM, TR Shaw wrote:

> 
> On Feb 10, 2011, at 1:26 AM, Owen DeLong wrote:
> 
>> The problem is conversations like this:
>> 
>> AT&T Customer Service: "AT&T uVerse, how can I help you?"
>> 
>> Customer: "Yes, I have uVerse service and I'd like to get IPv6."
>> 
>> AT&T Customer Service: "I pea vee what? Is this a prank call?"
>> 
>> Owen
>> 
> 
> The ATT cellular folks respond...
> 
> ATT:  "ATT Wireless. My name is ____ and I'm here to help"
> 
> User: "My iPhone web browser can't reach sites like ipv6.google.com via your cellular network but it can over my wifi at home."
> 
> ATT: "So you are having problems with your uVerse wireless connection?"
> 
> ... after escalating to L2 support....
> 
> ATT: "So we will start be reseting your iPhone and then configure it for data access...."
> 
> ...after 45 minutes...
> 
> ATT: "Are you sure the website is valid? Let me check that website on my desktop here."... "Well, thats the problem! http://ipv6.google.com/ doesn't exist. I can't get to it via my desktop here at support.  You need to use www instead of ipv6 and everything will be fine.  Is there anything else I can help you with today?"
> 
> 
> 
Seems equally problematic, no?

Owen





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