My upstream ISP does not support IPv6

TR Shaw tshaw at oitc.com
Thu Feb 10 06:50:36 CST 2011


On Feb 10, 2011, at 1:26 AM, Owen DeLong wrote:

> The problem is conversations like this:
> 
> AT&T Customer Service: "AT&T uVerse, how can I help you?"
> 
> Customer: "Yes, I have uVerse service and I'd like to get IPv6."
> 
> AT&T Customer Service: "I pea vee what? Is this a prank call?"
> 
> Owen
> 

The ATT cellular folks respond...

ATT:  "ATT Wireless. My name is ____ and I'm here to help"

User: "My iPhone web browser can't reach sites like ipv6.google.com via your cellular network but it can over my wifi at home."

ATT: "So you are having problems with your uVerse wireless connection?"

... after escalating to L2 support....

ATT: "So we will start be reseting your iPhone and then configure it for data access...."

...after 45 minutes...

ATT: "Are you sure the website is valid? Let me check that website on my desktop here."... "Well, thats the problem! http://ipv6.google.com/ doesn't exist. I can't get to it via my desktop here at support.  You need to use www instead of ipv6 and everything will be fine.  Is there anything else I can help you with today?"








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