My upstream ISP does not support IPv6
tshaw at oitc.com
Thu Feb 10 06:50:36 CST 2011
On Feb 10, 2011, at 1:26 AM, Owen DeLong wrote:
> The problem is conversations like this:
> AT&T Customer Service: "AT&T uVerse, how can I help you?"
> Customer: "Yes, I have uVerse service and I'd like to get IPv6."
> AT&T Customer Service: "I pea vee what? Is this a prank call?"
The ATT cellular folks respond...
ATT: "ATT Wireless. My name is ____ and I'm here to help"
User: "My iPhone web browser can't reach sites like ipv6.google.com via your cellular network but it can over my wifi at home."
ATT: "So you are having problems with your uVerse wireless connection?"
... after escalating to L2 support....
ATT: "So we will start be reseting your iPhone and then configure it for data access...."
...after 45 minutes...
ATT: "Are you sure the website is valid? Let me check that website on my desktop here."... "Well, thats the problem! http://ipv6.google.com/ doesn't exist. I can't get to it via my desktop here at support. You need to use www instead of ipv6 and everything will be fine. Is there anything else I can help you with today?"
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