What do you do when your Home ISP is down?
bhmccie at gmail.com
Thu Aug 18 19:38:12 UTC 2011
I turn off Halo and go to bed. Holy cow there's a woman there!
"I was a normal American nerd"
On 08/18/2011 12:21 PM, Mark Keymer wrote:
> I am wondering what some of you guys do when your home ISP is down. At
> least those of you that don't give yourself internet.
> I myself have a cable provider at home that I use. And I find it quite
> frustrating to call and report issues in there network, because the
> people in the call center have you do the same things every time and are
> not very technical.
> Just the other week I could see fairly clearly that I was getting routed
> through there network and then started to have issues in a town about 3
> hours away. I tried to explain this to the rep but they thought we
> needed to reboot my modem. Surprise that didn't work. I mostly called
> just to put in a FYI having issues here, please have the smart people
> look into it. It is my understanding that they need to get X amount of
> calls before things get escalated. Granted I am sure they monitor there
> network too. But I called about 10 mins after the routing issues started
> to happen and there was no notifications that there was any issues. Even
> after being on the phone with them for 20? mins. Still they showed all
> is good and that it must just be me.
> I know we have a wide range of people here some of which work for my
> Home ISP. and would love some feedback.
> Mark Keymer
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