What do you do when your Home ISP is down?

Eric Wieling EWieling at nyigc.com
Thu Aug 18 13:09:03 CDT 2011

Obligatory xkcd http://xkcd.com/806/

-----Original Message-----
From: Jay Nakamura [mailto:zeusdadog at gmail.com] 
Sent: Thursday, August 18, 2011 2:06 PM
To: nanog at nanog.org
Subject: Re: What do you do when your Home ISP is down?

Anyway, one time, I had a problem with a DSL line with AT&T, which had a trouble ticket from a storm taking down the connection and they had to replace a card somewhere.  They said it was fixed but it wasn't working.  After looking at the router, I was pretty sure they messed up the ATM PVC config on their side.  I had to wade through the level
1 support for 45 minutes of reboot this, change this before they sent me to level 2.  I told the level 2 exactly what I thought, and he said, hold on a sec, and said, yeah, you are right, I just fixed it, try it now.  And it worked.  Wish I had a special license to bypass all level 1 support....

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