RE: Community troubleshooting étiquette/BCP (was: L3 Issues)

Mon Aug 1 18:50:30 UTC 2011

I did finally see a Level 3 network event posted about this in their portal.
Actually they list two separate ones:

A routing issue failure between Dallas, TX and Los Angeles, CA is impacting
IP services.  Impacted for:  1 hour 29 minutes   

A loss of connectivity to servers in Dallas, TX, Tustin, CA, and Tokyo,
Japan caused an impact to CDN services. 

The second one probably explains the Akamai issues one poster mentioned.

-----Original Message-----
From: Jason Lixfeld [mailto:jason at lixfeld.ca] 
Sent: Monday, August 01, 2011 2:03 PM
To: nanog at nanog.org
Subject: Community troubleshooting étiquette/BCP (was: L3 Issues)

On 2011-08-01, at 1:48 PM, Jon Lewis wrote:

> Things seem to be moving again.

I happen to have an L3 link out of NYC, but unfortunately I don't have a
list of on-net L3 prefixes in any of the reportedly affected regions, so I'm
unable to provide any data from my vantage point up here.  I'm sure others
are in my position as well.

Is there any sort of etiquette/BCP for reporting issues like this to the
community?  Something that might specify a method of providing information a
little more specific than just specifying the affected region(s)?  Maybe a
list of a few affected hosts/prefixes/URLS/etc?

(incidentally, images.apple.com also resolves to our local Akamai cluster)