Carrier Contact

Andrew Carey carey at ar-ballbat.org
Wed Apr 27 22:20:30 CDT 2011


Curious to what it says in the LERG about your switches & NXX's, too.

Are your trunks directly connected to VZW's switches or through another carrier?

I've had trouble in the past with calls failing to VZW. Their repair organization was less than helpful until we called the the local switch tech who got it fixed.


On Apr 27, 2011, at 1816, Scott Berkman wrote:

> Have you tried looking for a Verizon routing or translations contact in the
> LERG?  This is the official way.
> 
> 	-Scott
> 
> -----Original Message-----
> From: Tom Pipes [mailto:tom.pipes at t6mail.com] 
> Sent: Wednesday, April 27, 2011 4:43 PM
> To: nanog at nanog.org
> Subject: Re: Carrier Contact
> 
> I ended up calling 611 on my Verizon phone and they were extremely nice and
> tried to help, but were unable to take it any further due the the fact that
> the call appears to route properly.  The problem is that the call does
> route, but to the wrong switch in the wrong LATA and then routes over
> failover ISUP trunks.  The rep tried to escalate it and reported back that
> there was nothing they could do because the call routes successfully.  She
> agreed that it was going to be very difficult for me to get that to pass
> through the layers of support.
> 
> It's very sad that this has to be so complicated.
> 
> Thanks for the suggestions,
> 
> Tom
> 
> 
> On Wed, Apr 27, 2011 at 11:19 AM, Tom Pipes <tom.pipes at t6mail.com> wrote:
> 
>> Greetings,
>> 
>> Does anyone know who I could contact at Verizon Wireless regarding 
>> mis-routing one of my NXX blocks?
>> 
>> Off list responses are fine.
>> 
>> Thanks,
>> 
>> --
>> Tom Pipes
>> Essex Telcom Inc
>> 
>> 
> 
> 





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