Barracuda Networks is at it again: Any Suggestions as to an Alternative?

Tue Apr 26 10:43:51 UTC 2011

On Apr 9, 2011, at 6:51 AM, John Palmer (NANOG Acct) wrote:

> OK, its been a year since my Barracuda subscription expired. The unit still stops some spam. I figured that I would go and see what they would do if I tried to renew my subscription EXACTLY one year after it expired. Would their renewal website say "Oh, you are at your anniversary date", and renew me for a year?
> 
> No such luck: They want me to PAY FOR AN ENTIRE YEAR for which I did NOT receive service and then for the current (upcoming year). Sorry - I don't allow myself to be ripped off like that. Sorry Barracuda - you get no money from me and I'll tell everyone I know about this policy of yours.

While I agree with you (in theory), in practice, lots of companies do this baloney and there is little you can do if you need their product.

In fact, I just got screwed by this policy at Fluke Networks when I tried to renew my subscription to one of their tools. 