Greg Moore mooregr at greenms.com
Fri Apr 15 13:37:54 UTC 2011

When I did this years ago I found 5 was really a minimum so that I could cover weekends and then had extra coverage as needed during the week.

I did find it was good to swap out the graveyard shift every 6 months or so.   

-----Original Message-----
From: harbor235
Sent: Friday, April 15, 2011 9:14 AM
To: NANOG list
Subject: 365x24x7

If I were going to provide a 365x24x7 NOC, how many teams of personnel do I
to fully cover operations? I assume minimally you need 3 teams to cover the
24 hr coverage, but there is off time and schedule rotation?

thoughts, experience?


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