365x24x7

Fri Apr 15 13:17:48 UTC 2011

On 15 Apr 2011, at 14:14, harbor235 wrote:

> If I were going to provide a 365x24x7 NOC, how many teams of personnel do I
> need to fully cover operations? I assume minimally you need 3 teams to cover the
> required 24 hr coverage, but there is off time and schedule rotation?

Although more geared up for on-call, http://blog.hinterlands.org/2010/07/running-an-oncall-rota/ is a very useful resource.

Peter