Barracuda Networks is at it again: Any Suggestions as to an Alternative?
nick at foobar.org
Tue Apr 12 11:31:08 UTC 2011
On 09/04/2011 10:37, Bryan Irvine wrote:
> As do some states with automotive registration. It's a quite normal practice.
If you're in a monopoly or near-monopoly position, you can get away with
screwing over your customer base.
If you're in a competitive market, practices like support catch-up fees
depend on a company's ability to trade on their customers' ignorance about
what products are available in the market. Who knows, it may well work for
this quarter or the next - but as a long term business proposition, it's
quite corrosive to customer loyalty.
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