reporting physical plant damage to AT&T?

Warren Bailey wbailey at gci.com
Thu Nov 25 23:23:45 CST 2010


Our fiber optic system is on every maritime map in existence, along with
our Network Operations Control Center's phone number. We still get the
occasional oops from a rouge fisherman who decides his net must be caught
on something else. Unfortunately, as they say - You can't fix stupid.

And just as a side note, AT&T should send you a check. I do not doubt they
would have spent hours and hours trying to troubleshoot circuits somewhere
scratching their heads all Thanksgiving evening. Consider yourself one of
the rare ones, because I know we rarely (read: Not, Ever) get calls from
concerned customers about Ped's being knocked over. If anything it's a guy
sitting in a backhoe wondering what that there black wire is doin' in his
yard.

Have a good Thanksgiving. :)

//warren

Warren Bailey | RF Engineer
General Communication, Inc.
2550 Denali St. Suite 700
Anchorage, AK 99503
907.868.5911 desk
907.903.5410 mobile
907.947.7616 followme
http://www.gci.com





On 11/25/10 2:58 PM, "Paul Vixie" <vixie at isc.org> wrote:

>> From: "Robert Glover"<robertg at garlic.com>
>> Date: Thu, 25 Nov 2010 15:02:42 -0800
>> 
>> Try calling 1-800-332-1321.  It is a general repair number for POTS
>> and DSX circuits.  They are clueful, and if they aren't the right
>> people to call, they will likely be able to point you in the right
>> direction.
>
>thanks, that did it.  i tried every other 800 and 866 number folks could
>send me and this was the first one that i tried that was answered by a
>human (in st louis) who then transferred me to a call center in california
>who asked me my circuit number but then took my report anyway.  nice
>folks.
>
>i think all of us who place infrastructure in places away from our offices
>should label them clearly as to who to call if they get hit by cars, or if
>not that, make sure google will tell observers how to find us.
>
>





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