experience with equinix exchange

Owen DeLong owen at delong.com
Sat Nov 20 15:44:09 CST 2010

On Nov 20, 2010, at 1:48 AM, George Bonser wrote:

> I haven't had any specific problems with them but they are a bit
> retentive when it comes to doing certain things.  There was the RMA
> module that arrived one day.  You have to initiate a "shipping ticket"
> when you think something might arrive.  In other words, you must open a
> ticket with them BEFORE something arrives there which can sometimes be a
> bit difficult when you are building out a new facility as you have no
> idea who is going to ship what when.  They have eased up on that a
> little in the past few months, at least at 11 Great Oaks.  Not a
> showstopper, just a bit of a pain in the hips, one more little thing
> that needs doing and is easily overlooked.
I have found that you can (if you call the NOC rather than using their
portal) explain "We're expecting a whole lot of stuff from the following
vendors over the next <n> days." and that works just fine for the
shipping ticket problem when you're building out a new facility.

Trying to do this through their portal, well, down that path lies

> After I replaced that module I went to drop it off at the shipping area,
> it came with a return shipper so there wasn't really anything needed
> beyond them handing the box to the UPS guy next time he came by ...
> another remote hands ticket required for me to hand them a box and for
> them to hand the box to someone else.  I suppose I could have dropped it
> off myself at a UPS bin on the way home.
Depending on the type of UPS call tag, uh, yeah... Maybe.

Yes, Equinix is anal about wanting a ticket for everything. This isn't a
bad thing in a datacenter provider IMHO. It means nothing falls through
the cracks because you have a record of everything you expected them
to do.

> BUT, I am overall very pleased with the facility and the operation.
> There are little quirky things that make it somewhat of a pain but in my
> experience each provider has their own quirks.  At least I can take my
> modules in there in the cardboard box, unlike Savvis at 4700 Old
> Ironsides where they have a box cop who won't allow a speck of cardboard
> past the sign-in window.
ROFL Yep... It's even more annoying when you know why.


>> -----Original Message-----
>> From: Ryan Finnesey [mailto:ryan.finnesey at HarrierInvestments.com]
>> Sent: Friday, November 19, 2010 7:42 PM
>> To: Robert E. Seastrom; Justin Horstman
>> Cc: Mehmet Akcin; nanog at nanog.org
>> Subject: RE: experience with equinix exchange
>> I would like to know the issues as well because we are looking to
> going
>> into at least 4 of their centers.
>> Cheers
>> Ryan
>> -----Original Message-----
>> From: Robert E. Seastrom [mailto:rs at seastrom.com]
>> Sent: Friday, November 19, 2010 3:30 AM
>> To: Justin Horstman
>> Cc: nanog at nanog.org; Mehmet Akcin
>> Subject: Re: experience with equinix exchange
>> Paul is pretty clueful; I think he was asking for specifics as to what
>> the layer 8/9 issues are at Equinix, rather than an explanation of
> what
>> layer 8 and 9 means.
>> "Fly Fast",
>> -r
>> Justin Horstman <justin.horstman at gorillanation.com> writes:
>>> 8 users
>>> 9 politics and policies
>>>> -----Original Message-----
>>>> From: Paul WALL [mailto:pauldotwall at gmail.com]
>>>> Sent: Thursday, November 18, 2010 10:55 AM
>>>> To: Mehmet Akcin
>>>> Cc: nanog at nanog.org
>>>> Subject: Re: experience with equinix exchange
>>>> What are the layer 8-9 issues?
>>>> Drive Slow,
>>>> Paul Wall
>>>> On Thu, Nov 18, 2010 at 12:50 AM, Mehmet Akcin <mehmet at akcin.net>
>>>> wrote:
>>>>> On Nov 18, 2010, at 12:48 PM, Shacolby Jackson wrote:
>>>>>> Has anyone had any experience (good or bad) with their exchange
>> at
>>>> any of
>>>>>> their major datacenters, especially Great Oaks? We're wondering
>> if
>>>> people
>>>>>> really love or hate it.
>>>>>> -shac
>>>>> Equinix does a fair job running 7 layers , however the layer8 and
>>>> layer9 seem the lacking part
>>>>> which could have been improved greatly. in Great Oaks / SJC ,
> they
>>>> seem to be the largest IX
>>>>> per
>> https://www.peeringdb.com/private/exchange_view.php?id=5&peerParticip
>>>> an tsPublicsOrder=Sorter_policy&peerParticipantsPublicsDir=DESC
>>>>> so being there while you are in that location seems good, and
> they
>>>> are reliable.
>>>>> mehmet

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