Why is your company treating IPv6 turn ups as a sales matter?

George, Wes E [NTK] Wesley.E.George at sprint.com
Thu Nov 18 16:24:47 CST 2010


> -----Original Message-----
> From: William Herrin [mailto:bill at herrin.us]
> Sent: Thursday, November 18, 2010 2:06 PM
> 
> Why are your respective companies treating IPv6 turn ups as a sales
> matter instead of a standard technical change request like IP
> addresses or BGP? 
[WES] Because in most companies, sales owns the direct relationship with the
customer, so when they ask about a new feature or service, they work with
sales, and sales gets the right technical folks involved. A clarification
that is probably important here: "a sales matter" != "extra charges for
IPv6" at least at my employer, so if you believe that is why it's being
referred to sales, I ask that you not jump to conclusions. Eventually, this
is something that can be accomplished solely through a portal like any other
technical change request, but short term, we wanted to focus on making our
IPv6 availability as wide as possible and as soon as possible. That requires
a bit more handholding, and sometimes a manual process here and there, which
involves sales. 

>Sprint and Qwest, I know you're guilty.
[WES] Bill, I know that you mean well and you're just trying to push IPv6
deployment, and sometimes a little public shame goes a long way, but in the
future, before you call my company out in public with tenuous assertions
like this, please at least try to reach out to me privately to address your
perceived issue with the way Sprint is handling IPv6 rollout? It's not like
I'm hard to find, even if it's a blast message to NANOG that looks like
"Will someone with IPv6 clue at Sprint contact me?"
 
> How many of
> the rest of you are making IPv6 installation harder for your customers
> than it needs to be?
[WES] I guess that depends on who you talk to and their definition of hard.
Obviously you feel that there's some problem, so feel free to provide
details specific to Sprint off-list and I'll do my best to address them.

Wes George 
Token Sprint whipping boy and IPv6 mechanic
http://www.sprintv6.net

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