Extended outage at Vitelity / XO?

James J. Lumby II james at cpctechnology.com
Fri May 21 13:35:37 UTC 2010

Our carrier, icall, had the same problem, so it wasn't just vitality.  It got fixed this morning:

2010-05-21 8:32AM EST - XO Communications and Acme Packet, the vendor of the failed equipment, have made repairs and resolved the issue. We do not expect any further issues at this time. A formal RFO will be provided once we have received one.

2010-05-20 9:53PM EST - XO technicans have been unable to remedy the issue in the projected timeline. We are awaiting further updates.

2010-05-20 8:48PM EST - XO technicans are on-site and have provided an estimated resolution time of 30 minutes.

2010-05-20 7:15PM EST - XO Communications, one of our primary inbound DID providers, is currently experiencing a major equipment outage. This outage is affecting many of our US inbound DIDs.

So, no, it doesn't look like an billing dispute imo.

Thank you,
James Lumby
CPC Technologies, LLC.
817-435-0010 x 5040

Subject: Extended outage at Vitelity / XO?

To: NANOG list <nanog at nanog.org>

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Hi, folks,

All 30 of the DIDs I have at one of VOIP providers, Vitelity.net, have been offline for more than 8 hours as of this writing.

Vitelity quickly acknowledged the problem, and are characterizing this as a "global DID outage" at XO Communications, affecting "over 100,000 of [Vitelity's] DIDs alone and many others throughout [XO's] network."    Now, I know major outages do happen, and service with Vitelity has been generally good, but 8 hours and counting is pretty awful.

I'm worried that this may in fact be the result of a contract dispute of some kind between Vitelity and XO, and, if so, that this may be an even bigger problem for me than it already is.

Can anyone else confirm Vitelity's report of widespread outages with XO?



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