XO feedback

Sat Jul 3 17:23:11 UTC 2010

Thanks for the feedback Jared.

On 7/3/10, Jared Geiger <compuwizz at gmail.com> wrote:
> On Fri, Jul 2, 2010 at 7:04 PM, Adam Rothschild
> <asr+nanog at latency.net<asr%2Bnanog at latency.net>
>> wrote:
>
>> Here in the New York Metro, XO's collocation offering is pretty solid.
>> No frills, but competently managed, and offered under a reasonable
>> pricing model for retail collocation.
>>
>> I've had similarly positive experiences with their transport side of
>> the house.  I've not looked at the IP product...
>>
>> I certainly belive the negative XO feedback shared; having heard
>> similar, it would seem there's definite potential to be treated as
>> merely a number.  At the same time, our experience has been great, and
>> I'd happily recommend them.  I think the quality of your XO customer
>> experience is directly proportional to the caliber of your account
>> team, along with your ability to vendor-manage and assemble a suitable
>> escalation matrix.
>>
>> As for the Savvis suggestion, I'm not sure I'd agree.  We're in 2010,
>> yet they continue to maintain a fair number of gigabit-sized peering
>> interfaces, seemingly operating at or close to capacity.
>>
>> HTH,
>> -a
>>
>>
>
> In the DC Market I can provide this input:
>
> Voice PRIs - Apparently they don't realize they can provide CNAM service and
> will argue that CallerID Name is not available from XO at all.
>
> Voice SIP - They had a major DID outage this year for 8 to 12 hours that was
> nationwide.
>
> Point to Point DS3 - 3 or 4 complete failures in the past year. They then
> failed to work with the local ILEC to arrange a time to meet and test
> equipment. If I buy a circuit from XO, I don't expect to have to call Qwest
> and Verizon to organize engineers. I'm paying XO to do that for me. Each
> outage was on average 3 days long.
>
> In the Las Vegas Market:
>
> Flex T1 - Internet latency was extremely high. However they did install the
> circuit in 2 weeks.
>
> Usually the pricing is very good and this makes it hard to weigh all the
> cons.
>
> ~Jared
>

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