SORBS on autopilot?

William Herrin bill at herrin.us
Fri Jan 15 10:14:46 CST 2010


On Fri, Jan 15, 2010 at 11:06 AM, Michelle Sullivan <matthew at sorbs.net> wrote:
>> I'm now marking this request as 'answered' as I think there's nothing
>> more for me to do. If you feel otherwise, please reply to this message
>> to re-open your ticket. In particular, if you change your rDNS
>> information.
>
> Each of the 4 tickets (the three by Ken) are all sitting in the state of
> "Answered" ... so at no point has a human had chance to see the issue and
> override the bot's decision.

> Is it bad English?  Is it not clear?

No, it is not clear.

> Can anyone else give better wording
> that might result in less of an issue?

"Please reply to this message to reopen your ticket and escalate your
case to a live human being."

Regards,
Bill Herrin



-- 
William D. Herrin ................ herrin at dirtside.com  bill at herrin.us
3005 Crane Dr. ...................... Web: <http://bill.herrin.us/>
Falls Church, VA 22042-3004




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