Ticket/Asset Managment system

Simon Morvan garphy at zone84.net
Fri Feb 12 10:03:58 CST 2010


On 12/02/2010 16:56, Brandon Grant wrote:
> I am currently evaluating my options for an open source trouble ticket
> management system that is based on assets (the trouble ticket is opened
> on a particular server, network element, etc.).  Also, I am hoping to
> find a tool that can tie in with SNMP software so I can have tickets
> auto-generated for certain types of SNMP traps or polling failures. 
>
>  
>
> Any recommendations? 
>
>  
>
> So far, the best two that I have been able to find are:
>
>  
>
> 1.        OTRS.org
>
> 2.       GLIP-project.org
>
>  
>
> Any insight would be appreciated.
>
>
>   
Request-Tracker (RT) with RT-IR (Incident Response) ?

-- 
Simon.






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