Ticket/Asset Managment system
Simon Morvan
garphy at zone84.net
Fri Feb 12 16:03:58 UTC 2010
On 12/02/2010 16:56, Brandon Grant wrote:
> I am currently evaluating my options for an open source trouble ticket
> management system that is based on assets (the trouble ticket is opened
> on a particular server, network element, etc.). Also, I am hoping to
> find a tool that can tie in with SNMP software so I can have tickets
> auto-generated for certain types of SNMP traps or polling failures.
>
>
>
> Any recommendations?
>
>
>
> So far, the best two that I have been able to find are:
>
>
>
> 1. OTRS.org
>
> 2. GLIP-project.org
>
>
>
> Any insight would be appreciated.
>
>
>
Request-Tracker (RT) with RT-IR (Incident Response) ?
--
Simon.
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