Mitigating human error in the SP

Chadwick Sorrell mirotrem at
Tue Feb 2 18:51:59 UTC 2010

On Tue, Feb 2, 2010 at 12:45 PM, James Downs <james.downs at> wrote:
> On Feb 2, 2010, at 9:33 AM, Jared Mauch wrote:
> We have solved 98% of this with standard configurations and templates.
> To deviate from this requires management approval/exception approval after
> an evaluation of the business risks.
> I would also point Chad to this book: (Amazon Link to
> Visual Ops).
> It's very useful to have your management read it.  You may or may not be
> able to or want to use a full ITIL process, but understanding how these
> policies and procedures can/should work, and using the ones that apply makes
> sense.
> Change control, tracking, and configuration management are going to be key
> to avoiding mistakes, and being able to rapidly repair when one is made.
> Unfortunately, most management that demands No Tolerance, Zero Error from
> operations won't read the book.
> Good luck.. I'd bet most of the people on this list have been there one time
> or another.
> Cheers,
> -j

Interesting book, maybe I'll bring that to the next meeting.  Thanks
for the heads up on that.

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