Mitigating human error in the SP

James Downs egon at
Tue Feb 2 17:46:03 UTC 2010

On Feb 2, 2010, at 9:33 AM, Jared Mauch wrote:

> We have solved 98% of this with standard configurations and templates.
> To deviate from this requires management approval/exception approval  
> after an evaluation of the business risks.

I would also point Chad to this book: (Amazon  
Link to Visual Ops).

It's very useful to have your management read it.  You may or may not  
be able to or want to use a full ITIL process, but understanding how  
these policies and procedures can/should work, and using the ones that  
apply makes sense.

Change control, tracking, and configuration management are going to be  
key to avoiding mistakes, and being able to rapidly repair when one is  

Unfortunately, most management that demands No Tolerance, Zero Error  
from operations won't read the book.

Good luck.. I'd bet most of the people on this list have been there  
one time or another.


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