Mitigating human error in the SP

Suresh Ramasubramanian ops.lists at
Tue Feb 2 02:28:53 UTC 2010

On Tue, Feb 2, 2010 at 7:51 AM, Chadwick Sorrell <mirotrem at> wrote:

> This outage, of a high profile customer, triggered upper management to
> react by calling a meeting just days after.  Put bluntly, we've been
> told "Human errors are unacceptable, and they will be completely
> eliminated.  One is too many."

Automated config deployment / provisioning.   And sanity checking
before deployment.

Suresh Ramasubramanian (ops.lists at

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