Seeking Amazon EC2 abuse contact

Michael J McCafferty mike at m5computersecurity.com
Mon Apr 12 09:16:03 UTC 2010


Erik,
	We have several customers being attacked from the same EC2 instance on
their network for 2 full days now. Contacted them at
ec2-abuse at amazon.com  and 25 hours later received a message that
basically said, "Yep, we can confirm that a customer of ours is
attacking you but that's their fault. We sometimes do stuff, but not in
this case. Please don't block us, because the IP might be someone else
later. Have a nice day".
	The telephone number in the WHOIS record goes to a general voicemail
box for their legal department.
	A few of our customers who are being attacked by this same instance at
EC2 have also contacted Amazon, and were told essentially the same
thing.
	While I appreciate that they sent a response, I do not appreciate it's
uselessness.
	Anyone over there at AWS that can do something willing to reply to me
directly?

Thanks!
Mike


On Sun, 2010-04-11 at 10:38 -0400, Erik L wrote:
> Could someone from Amazon EC2 please contact me off-list regarding an abuse issue from one of their IPs? Alternatively, could someone please send me the contact details of someone there?
> 
> E-mailing the abuse e-mail listed in WHOIS per their instructions, including all pertinent data, results in an auto-reply indicating to use a form on their site. Submitting the form results in "There has been an error while submitting your data. Please try again later." Calling their supposed NOC (as per WHOIS) results in "You have reached the legal department at Amazon...please leave a message".
> 
> Thanks
> 
-- 
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