Contact w/ clue re: AT&T SMS email gateway?
davekm3t at gmail.com
Tue Sep 22 23:26:33 UTC 2009
Many people responded to me directly, so I thought I would summarize
1) AT&T Customer Service never returned my call, despite saying they
would. I guess they couldn't get to the right folks. The occasional
curse of being in a really large company.
2) A very kind inside AT&T person from this list replied to me
privately and informed me that they had just cut over to a new gateway
for the consumer mail-to-SMS service and that they were experiencing
some issues with it. Perhaps the issue was a massive influx of
messages when they brought the system back, but that is just me
speculating. Doesn't explain the message body corruption issue,
3) Someone let me know that AT&T Wireless has a business offering
called Enterprise Paging:
This costs about $5.00 extra per month and offers a separate
email-to-SMS gateway and other SMS injection methods:
WCTP, SNPP, TAP . This service uses 10-digit-number at page.att.net as
the gateway email address format.
Another benefit is longer messages - up to 456 characters. This can be helpful.
I opted for upgrading to Enterprise Paging. Solved the issue for me,
seems reliable, and offers options that give me value. Also has 24/7
support and (apparently) some sort of SLA.
Other reports indicate the @txt.att.net consumer gateway has settled
down after the issues from last week.
Hope this helps some folks.
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