Re: HE.net, Fremont-2 outage?

nevin at enginehosting.com nevin at enginehosting.com
Wed Nov 4 20:53:18 CST 2009


On Wednesday, November 4, 2009 10:00am, "dan syn" <dan.syn.ack at gmail.com> said:

> Maybe some of us [[soon-to-be-]ex-]customers of Hurricane can bake them a
> cake and beg for UPSes.
>  Or reliable power.
> Or for someone to actually answer the voicemails much less phone calls
> within even a few hours of an outage.
> Or for there to be at the very least a status page notifying customers that
> they are, in fact, screwed, and for how long, and that it's useless to
> continue trying to get through at such time.
> 
> Who's with me?

Yeah, after years of dealing with them all I can say is Best of luck. While we still have some legacy systems in Fremont #1 we moved 98% of our operations out to other data centers back in 2005 because of the same lack of communications even about scheduled events (which to this day I don't believe are posted anywhere).  We were rapidly expanding at the time, and given the brush off, so we moved.  That was the only way to get good, timely, and details information about things taking place.  Flash forward almost 5 years and it seems their flagship Fremont #2 which was just being announced when we started moving, is still the same song, different year...


-- Nevin Lyne
-- Founder / Director of Technology
-- EngineHosting.com






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