j at arpa.com
Wed Mar 25 05:33:58 UTC 2009
On Tue, Mar 24, 2009 at 1:08 PM, JC Dill <jcdill.lists at gmail.com> wrote:
> The reply I received came from someone who works in the NOC, not from
> Patrick (who doesn't work in the NOC).
> It's really poor form to make these unfounded assertions without any basis
> for them.
[Akamai customer. Hi.]
Akamai customer support is ccare at . It's in all the literature, and their
support site. You're arguing a suboptimal answer.
Customers with issues should use Akamai Edgecontrol. This is from the
horse's mouth. They can also use, and anyone can use, the [email protected] box.
The [email protected] email address interfaces to Edgecontrol and tons of other Akamai
sorcery, which does a whole bunch of jedi nunchuckery, giving the ops
tech a lot more info out of the gate.
Anyone claiming [email protected] : not the place for issues to go to, and Akamai will
tell you that.
Moving on, nation :
What bugs me about this thread(thanks for asking!) is that someone posted to
the list, trying to troubleshoot a problem affecting multiple customers. He
tried (brace yourself) collaboration, and was met with a quasi shot across
the bow from someone At That Company. If you want to judge (how do I
configure my router for that?), I'd point to the key employee of said
vendor, who, instead of replying to the poster with a ticket number and
ownership, "posted to 10k strangers" a snarky comment that one shouldnt post
"to 10k strangers". Orly.
Now, I have nothing against anyone in this situation - we all get testy..
arguably, I am now ;-) Not looking to start a flame war. E-mail who you
Obligatory Win : Someone wrote in this thread earlier re emailing [email protected] and
getting an email back in 17 minutes. For what it's worth, I forwarded the
original two posts to *[email protected]* (before the war) (with no other contact info,
specifically stating it was someone else's problem) and got a phone call in
less than five.
Whut whut? If only /all/ vendors' systems were that good..
 i believe that is the technical term they used, yes.
 +1 877 4 akatec.
Jamie Rishaw // .com.arpa at j <- reverse it. ish.
[Impressive C-level Title Here], arpa / arpa labs
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