Ahoy, SLA boffins!
wavetossed at googlemail.com
Wed Jul 29 16:59:41 UTC 2009
> Now, having said all that, and having been one of the people who've
> attempted to communicate sane, rational, technical ideas to marketing
> and legal the chance that anything sane made it in the actual contract
> is, well, nil.
If someone takes the trouble to publish a technical document describing a
sane technical way to measure a network SLA, and they also provide code
for measuring/calculating the SLA, then there is a good chance that the
industry will pick it up.
Look at 95th percentile billing. Dave Rand at Abovenet thought it up,
simplify the billing process and keep billing overhead costs down. Then UUNet
picked it up and suddenly just about everyone was offering a 95th percentile
-- Michael Dillon
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