Fire, Power loss at Fisher Plaza in Seattle

Marshall Eubanks tme at
Fri Jul 3 20:59:41 UTC 2009

On Jul 3, 2009, at 4:29 PM, Ben Carleton wrote:

> Yes it was.
> On Jul 3, 2009, at 4:29 PM, Jeffrey Lyon wrote:
>> Wasn't affected by this? We received a support ticket
>> about why is down today (I don't know either, I don't
>> ask too many questions).
>> was for a while completely off the air, and companies  
that relied upon them
were not getting credit card authorizations (and, thus, no ecommerce).  
I think it is still only
partially functional. has been communicating with customers mostly  
(entirely ?) with twitter - they are

@AuthorizeNet with a hash tab of #authorizenet

If you go there, you will see a lot of status messages like

#authorizenet (cont.) Do not manually submit ARB transactions b/c you  
run the risk of your merchants being double billed.
10 minutes ago from web

(i.e., 4:47 EDT).

You will also see a lot of posts from annoyed people if you search on   

It's an interesting use of Web 2.0 for emergency communications.


>> Jeff
>> On Fri, Jul 3, 2009 at 4:21 PM, Tomas L. Byrnes<tomb at>  
>> wrote:
>>>> Earth is a single point of failure, where is your backup site?
>>> [TLB:] Given that all my customers are on Earth, I don't need one  
>>> if my
>>> customers also are "down".
>> -- 
>> Jeffrey Lyon, Leadership Team
>> jeffrey.lyon at |
>> Black Lotus Communications of The IRC Company, Inc.
>> Look for us at HostingCon 2009 in Washington, DC on August 10th -  
>> 12th
>> at Booth #401.

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