Comcast - No complaints! [was: Re: Craptastic Service!

John Martinez jmartinez at zero11.com
Sun Feb 22 17:31:27 CST 2009


So the most constructive answer that I received related to this thread
is that someone is using Comcast Ethernet services for $5.25/MB for a
500MB pipe.
I wonder how much 10MB synchronous would cost?



JC Dill wrote:
> Jim Popovitch wrote:
>> But that doesn't really equate to network traffic (IMHO).  
> 
> No, it doesn't.  I didn't make the analogy to airlines, I responded to
> the analogy made by someone else.
> 
>> If your
>> upstream has an outage, it is more akin to a delayed departure rather
>> than an airline bump or flight cancellation.  You reach your
>> destination later than planned (latency) and you may have to take a
>> different route, but your packet^Wbutt gets through.   Neither of
>> those situations involve cash compensation, or penalties paid, by
>> major airlines.  At most you might get a few loyalty points.
> When overbooking results in a passenger being bumped to a flight that
> departs 2 hours later, your packet^Wbutt gets through too, but you also
> get compensation for the delay.  An argument could be made that
> extensive outage/network problems (longer than 2 hours?) are similar in
> duration/effect, and that similar compensation should be due.
> 
> I'm not saying that I expect this to happen, I'm just saying that
> there's plenty of precedent for other types of businesses compensating
> customers beyond merely giving refunds.
> 
> jc
> 





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