Comcast - No complaints! [was: Re: Craptastic Service!
jcdill.lists at gmail.com
Sun Feb 22 22:58:29 UTC 2009
Jim Popovitch wrote:
> But that doesn't really equate to network traffic (IMHO).
No, it doesn't. I didn't make the analogy to airlines, I responded to
the analogy made by someone else.
> If your
> upstream has an outage, it is more akin to a delayed departure rather
> than an airline bump or flight cancellation. You reach your
> destination later than planned (latency) and you may have to take a
> different route, but your packet^Wbutt gets through. Neither of
> those situations involve cash compensation, or penalties paid, by
> major airlines. At most you might get a few loyalty points.
When overbooking results in a passenger being bumped to a flight that
departs 2 hours later, your packet^Wbutt gets through too, but you also
get compensation for the delay. An argument could be made that
extensive outage/network problems (longer than 2 hours?) are similar in
duration/effect, and that similar compensation should be due.
I'm not saying that I expect this to happen, I'm just saying that
there's plenty of precedent for other types of businesses compensating
customers beyond merely giving refunds.
More information about the NANOG