Comcast - No complaints! [was: Re: Craptastic Service!

Jim Popovitch jimpop at gmail.com
Sun Feb 22 16:31:17 CST 2009


On Sun, Feb 22, 2009 at 16:37, JC Dill <jcdill.lists at gmail.com> wrote:
> When you have a confirmed reservation, airlines in the US and EU are
> required to pay "delayed boarding compensation" when you are involuntarily
> bumped, unless the reason is something completely outside their control
> (such as the weather or when planes are ordered grounded as happened after
> 9/11), or they are flying smaller jets (special exceptions because of
> weight-and-balance safety rules).  This is in addition to allowing you to
> use your ticket on the next available flight.  If you elect to make
> alternate travel arrangements US airlines also have to refund your ticket,
> even when it's a "non-refundable" ticket.

But that doesn't really equate to network traffic (IMHO).  If your
upstream has an outage, it is more akin to a delayed departure rather
than an airline bump or flight cancellation.  You reach your
destination later than planned (latency) and you may have to take a
different route, but your packet^Wbutt gets through.   Neither of
those situations involve cash compensation, or penalties paid, by
major airlines.  At most you might get a few loyalty points.

Now if your upstream network provider disconnected you and/or was
unable to route your packets to their final destination....

-Jim P.




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