Comcast - No complaints! [was: Re: Craptastic Service!

Paul Stewart pstewart at nexicomgroup.net
Sun Feb 22 14:06:13 CST 2009


*Some* airlines pay penalties - not all.


I was in Florida on business last summer and when I went to do "web
checkin" I was told "call this number 1-800xxxxxx". When I did, they
apologized and said they couldn't get me out of Florida for 2 additional
days. 

Quite upset, I wanted to know what they were going to do to cover my
additional hotel/food costs plus lost time.  Their answer was "we'll
honor the same seat pricing for the Sunday flight even though it's
normally considerably higher"... oh gee, thanks!  So for the additional
$4-500 in additional expenses incurred I got "a deal" on their screwup.
The worst part was that I booked that particular flight and chose my
seat there was ZERO others booked on it as I booked it almost 9 months
in advance.

So more on topic, make sure the SLA is good and perhaps confirm via
references that they back it up.  SLA's are no good if they are not
willing to "put their money where their mouth is"....

;)

Paul


-----Original Message-----
From: JC Dill [mailto:jcdill.lists at gmail.com] 
Sent: February 22, 2009 3:00 PM
Cc: NANOG list
Subject: Re: Comcast - No complaints! [was: Re: Craptastic Service!

Jim Popovitch wrote:
> On Sun, Feb 22, 2009 at 13:26, JC Dill <jcdill.lists at gmail.com> wrote:
>   
>> Many businesses could make out like a bandit if they don't have to
>> pay a penalty when they don't perform, but just give you your money
back.
>>     
>
> I'm curious, when traveling by car or by plane, do you often demand
> imposition of penalties for travel latency?

Airlines pay "penalties" when they bump passengers even if you get there

eventually - just later than you expected.

When I am bumped because the plane is overbooked, they don't just put me

on the next flight they also compensate me for not putting me on the 
flight I had a reservation for.  When I traveled from SFO to San Diego 
for Thanksgiving 2 years ago I was bumped both ways.  I was compensated 
each time with a guaranteed seat on the next flight, a meal voucher, and

a ticket voucher that I used to fly to the east coast last fall, and 
will be flying to the east coast again this fall on the second voucher.

When traveling by car I have far more control over the proposed route, 
time-of-day for travel, planned or spontaneous stops, etc.  In exchange 
for this control I am also responsible for the outcome of my own travel 
plans. 

jc



 

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