Craptastic Service! (was: Re: comcast price check)

Jeffrey Lyon jeffrey.lyon at blacklotus.net
Sat Feb 21 00:28:30 CST 2009


Ryan,

Last I talked to Comcast running BSD meant you're a hacker.

Jeff

On Sat, Feb 21, 2009 at 1:27 AM, Ryan A. Krenzischek <ryan at bbnx.net> wrote:
>
> Well that explains it all since we are a *BSD shop.
>
> Ryan
>
> On Sat, 21 Feb 2009, Jeffrey Lyon wrote:
>
>> Date: Sat, 21 Feb 2009 01:02:12 -0500
>> From: Jeffrey Lyon <jeffrey.lyon at blacklotus.net>
>> To: Ryan A. Krenzischek <ryan at bbnx.net>
>> Cc: NANOG list <nanog at nanog.org>
>> Subject: Re: Craptastic Service! (was: Re: comcast price check)
>>
>> Ryan,
>>
>> It's always your equipment. You should know that none of their
>> customers have any clue how to run a network and therefore should
>> remove them immediately. Any customer who is not running Windows and
>> not connected directly to the router is to blame for any problems.
>>
>> Jeff
>>
>> On Sat, Feb 21, 2009 at 12:46 AM, Ryan A. Krenzischek <ryan at bbnx.net>
>> wrote:
>>>
>>> Yes, they do.  You can find more information here:
>>>
>>> http://business.comcast.com/ethernet/dedicated-internet.aspx
>>>
>>> Although, I'm sufficiently disappointed with Comcast's Business Cable
>>> service.  I have had them since 6-NOV-2008 and they took 4 months and 1
>>> week
>>> to fix a cabling problem at the head-end for my business Internet.
>>> Apparently the head-end was wired wrong in regards to how power was
>>> supplied
>>> to it.  I had nothing but dropped packets and latency (400-500 MS,
>>> sometimes
>>> 1200 MS) problems.  I lost so much business.  I tried multiple times to
>>> speak with a manager but they would only pick up their phone after I sat
>>> for
>>> 30 minutes with the phone, pressing the redial key and placed 60 calls to
>>> them.  I had to call their corporate office and file a complaint.  I am
>>> still having dropped packet issues.
>>>
>>> Comcast support also had the nerve to say it was my equipment and that I
>>> should immediately disconnect everything.  Remind me again how is it my
>>> problem with *MY* equipment when the modem takes 25 minutes to sync/lock
>>> on
>>> the upstream channel?
>>>
>>> I would *highly* recommend a T1 or partial T3.  While they are more
>>> expensive and highly reliable, AT&T or other major telcos will fix the
>>> problem within a reasonable SLA.  Comcast does NOT have a SLA.  It took 4
>>> months to fix my problems on a business account.
>>>
>>> A Very Unhappy Comcast Customer,
>>>
>>> Ryan Krenzischek
>>>
>>> On Fri, 20 Feb 2009, Steven King wrote:
>>>
>>>> Date: Fri, 20 Feb 2009 23:45:48 -0500
>>>> From: Steven King <sking at kingrst.com>
>>>> To: John Martinez <jmartinez at zero11.com>
>>>> Cc: NANOG list <nanog at nanog.org>
>>>> Subject: Re: comcast price check
>>>>
>>>> Comcast has an Ethernet service?
>>>>
>>>> John Martinez wrote:
>>>>>
>>>>> Does any one here use comcast's ethernet services?
>>>>> If so, what is their price range?
>>>>>
>>>>>
>>>>> Thanks in advance.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>
>>>>
>>>
>>>
>>
>>
>>
>>
>



-- 
Jeffrey Lyon, Leadership Team
jeffrey.lyon at blacklotus.net | http://www.blacklotus.net
Black Lotus Communications of The IRC Company, Inc.

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