Craptastic Service! (was: Re: comcast price check)

Ryan A. Krenzischek ryan at bbnx.net
Sat Feb 21 00:27:39 CST 2009


Well that explains it all since we are a *BSD shop.

Ryan

On Sat, 21 Feb 2009, Jeffrey Lyon wrote:

> Date: Sat, 21 Feb 2009 01:02:12 -0500
> From: Jeffrey Lyon <jeffrey.lyon at blacklotus.net>
> To: Ryan A. Krenzischek <ryan at bbnx.net>
> Cc: NANOG list <nanog at nanog.org>
> Subject: Re: Craptastic Service! (was: Re: comcast price check)
> 
> Ryan,
>
> It's always your equipment. You should know that none of their
> customers have any clue how to run a network and therefore should
> remove them immediately. Any customer who is not running Windows and
> not connected directly to the router is to blame for any problems.
>
> Jeff
>
> On Sat, Feb 21, 2009 at 12:46 AM, Ryan A. Krenzischek <ryan at bbnx.net> wrote:
>>
>> Yes, they do.  You can find more information here:
>>
>> http://business.comcast.com/ethernet/dedicated-internet.aspx
>>
>> Although, I'm sufficiently disappointed with Comcast's Business Cable
>> service.  I have had them since 6-NOV-2008 and they took 4 months and 1 week
>> to fix a cabling problem at the head-end for my business Internet.
>> Apparently the head-end was wired wrong in regards to how power was supplied
>> to it.  I had nothing but dropped packets and latency (400-500 MS, sometimes
>> 1200 MS) problems.  I lost so much business.  I tried multiple times to
>> speak with a manager but they would only pick up their phone after I sat for
>> 30 minutes with the phone, pressing the redial key and placed 60 calls to
>> them.  I had to call their corporate office and file a complaint.  I am
>> still having dropped packet issues.
>>
>> Comcast support also had the nerve to say it was my equipment and that I
>> should immediately disconnect everything.  Remind me again how is it my
>> problem with *MY* equipment when the modem takes 25 minutes to sync/lock on
>> the upstream channel?
>>
>> I would *highly* recommend a T1 or partial T3.  While they are more
>> expensive and highly reliable, AT&T or other major telcos will fix the
>> problem within a reasonable SLA.  Comcast does NOT have a SLA.  It took 4
>> months to fix my problems on a business account.
>>
>> A Very Unhappy Comcast Customer,
>>
>> Ryan Krenzischek
>>
>> On Fri, 20 Feb 2009, Steven King wrote:
>>
>>> Date: Fri, 20 Feb 2009 23:45:48 -0500
>>> From: Steven King <sking at kingrst.com>
>>> To: John Martinez <jmartinez at zero11.com>
>>> Cc: NANOG list <nanog at nanog.org>
>>> Subject: Re: comcast price check
>>>
>>> Comcast has an Ethernet service?
>>>
>>> John Martinez wrote:
>>>>
>>>> Does any one here use comcast's ethernet services?
>>>> If so, what is their price range?
>>>>
>>>>
>>>> Thanks in advance.
>>>>
>>>>
>>>>
>>>>
>>>
>>>
>>
>>
>
>
>
>




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