Craptastic Service! (was: Re: comcast price check)
Ryan A. Krenzischek
ryan at bbnx.net
Sat Feb 21 05:46:44 UTC 2009
Yes, they do. You can find more information here:
Although, I'm sufficiently disappointed with Comcast's Business Cable
service. I have had them since 6-NOV-2008 and they took 4 months and 1
week to fix a cabling problem at the head-end for my business Internet.
Apparently the head-end was wired wrong in regards to how power was
supplied to it. I had nothing but dropped packets and latency (400-500
MS, sometimes 1200 MS) problems. I lost so much business. I tried
multiple times to speak with a manager but they would only pick up their
phone after I sat for 30 minutes with the phone, pressing the redial key
and placed 60 calls to them. I had to call their corporate office and
file a complaint. I am still having dropped packet issues.
Comcast support also had the nerve to say it was my equipment and that I
should immediately disconnect everything. Remind me again how is it my
problem with *MY* equipment when the modem takes 25 minutes to sync/lock
on the upstream channel?
I would *highly* recommend a T1 or partial T3. While they are more
expensive and highly reliable, AT&T or other major telcos will fix the
problem within a reasonable SLA. Comcast does NOT have a SLA. It took 4
months to fix my problems on a business account.
A Very Unhappy Comcast Customer,
On Fri, 20 Feb 2009, Steven King wrote:
> Date: Fri, 20 Feb 2009 23:45:48 -0500
> From: Steven King <sking at kingrst.com>
> To: John Martinez <jmartinez at zero11.com>
> Cc: NANOG list <nanog at nanog.org>
> Subject: Re: comcast price check
> Comcast has an Ethernet service?
> John Martinez wrote:
>> Does any one here use comcast's ethernet services?
>> If so, what is their price range?
>> Thanks in advance.
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