Jo Rhett jrhett at
Wed Sep 24 01:16:39 CDT 2008

On Sep 23, 2008, at 8:12 PM, Joe Greco wrote:
>> Which is not acceptable.  You answer your abuse complaints, you shut
>> down your spammers.  Period, end of subject.
> That's a bit '90's.  I'll settle for s/answer/handle/, because I don't
> think that most sites are willing to actually discuss abuse issues  
> with
> random folks submitting complaints, and so that leaves you with either
> sending a form letter of some sort, or not saying anything.

I went out of my way to get it written into our customer contract that  
we can discuss abuse issues with the affected parties.

And I am simply an employee, neither an executive nor an owner, so  
this took a bit of doing.  But it has given me great pleasure the few  
times that we made a mistake with a customer, and I got to tell the  
affected parties that the abuser is now homeless ;-)

Jo Rhett
Net Consonance : consonant endings by net philanthropy, open source  
and other randomness

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