Gadi Evron ge at
Tue Sep 23 12:03:05 CDT 2008

I think that sums up this thread.

On Tue, 23 Sep 2008, Joe Greco wrote:

>> On Sep 22, 2008, at 4:33 PM, Tom Sparks (Applied Operations) wrote:
>>> Intercage is not a big shop, there are very few people involved in
>>> running it
>> I have no dog in this fight, but I would comment on the "small shop"
>> issue as it relates to handling abuse complaints.
>> I own a small colo/hosting shop too.  We don't have many employees.
>> If we had to deal with so many abuse complaints that things were
>> "getting lost in the noise", I'd have to seriously examine my AUP and
>> associated enforcement policies, add staff to handle abuse issues, or
>> both.  Being small isn't an excuse.  In fact, a small shop that runs a
>> clean network should be far better at handling abuse issues than the
>> larger players could ever hope to be.
> I would have to agree with this latter bit.  We count incidents per YEAR.
> On a hand.  Mostly because we haven't made a habit of accepting random
> clients, I guess, but were it a problem, it would be made not to be.
> Being proactive is a big part of this.  For example, when ARIN began to
> allow abuse contacts for IP space, we fairly quickly registered a POC
> for it.
> ... JG
> -- 
> Joe Greco - Network Services - Milwaukee, WI -
> "We call it the 'one bite at the apple' rule. Give me one chance [and] then I
> won't contact you again." - Direct Marketing Ass'n position on e-mail spam(CNN)
> With 24 million small businesses in the US alone, that's way too many apples.

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