Joe Greco jgreco at
Tue Sep 23 09:39:13 CDT 2008

> On Sep 22, 2008, at 4:33 PM, Tom Sparks (Applied Operations) wrote:
> > Intercage is not a big shop, there are very few people involved in  
> > running it
> I have no dog in this fight, but I would comment on the "small shop"  
> issue as it relates to handling abuse complaints.
> I own a small colo/hosting shop too.  We don't have many employees.   
> If we had to deal with so many abuse complaints that things were  
> "getting lost in the noise", I'd have to seriously examine my AUP and  
> associated enforcement policies, add staff to handle abuse issues, or  
> both.  Being small isn't an excuse.  In fact, a small shop that runs a  
> clean network should be far better at handling abuse issues than the  
> larger players could ever hope to be.

I would have to agree with this latter bit.  We count incidents per YEAR.
On a hand.  Mostly because we haven't made a habit of accepting random
clients, I guess, but were it a problem, it would be made not to be.

Being proactive is a big part of this.  For example, when ARIN began to
allow abuse contacts for IP space, we fairly quickly registered a POC
for it.

... JG
Joe Greco - Network Services - Milwaukee, WI -
"We call it the 'one bite at the apple' rule. Give me one chance [and] then I
won't contact you again." - Direct Marketing Ass'n position on e-mail spam(CNN)
With 24 million small businesses in the US alone, that's way too many apples.

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