Level3 tries cell-phone style billing scam on customers
eslerj at gmail.com
Thu Jul 31 16:04:15 UTC 2008
At what point is regulation okay?
On Jul 31, 2008, at 11:46 AM, Patrick Giagnocavo wrote:
> Today I looked at my most recent bill from Level3.
> They are now assessing a 2.5% surcharge, which is listed as "Taxes"
> on the bandwidth bill I have. In the state of PA, telecoms services
> are explicitly not taxable.
> When you call Level3 billing, they admit in their recorded message
> it is not a tax at all, but a surcharge, and if you want to dispute
> it you are supposed to quote back their own contract terms to them
> via email (i.e. you cannot reach a human).
> I would expect this kind of scamminess from Verizon's cell-phone
> billing, but a contract is a contract and I can see no provision for
> arbitrarily tacking on fees, illegally labeling them as "taxes" and
> then putting the onus on you to prove that they can't charge you.
> Anyone else seeing this same behavior from Level3?
> (It seems that the larger a telecom company gets, the more they want
> to act like a scum-sucking ILEC.)
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