XO contact

Thu Jul 24 12:23:41 UTC 2008

If you can reply to me with the ticket details and number I can make
sure it get looked at by the right folks.

Regards, 

Eric J. Mort
Sr. Manager - IP Operations
Desk - 314-787-7826
Cell - 314-486-9057
emort at xo.com

-----Original Message-----
From: William R. Lorenz [mailto:wrl at express.org] 
Sent: Thursday, July 24, 2008 12:01 AM
To: Zaid Ali
Cc: nanog at merit.edu
Subject: Re: XO contact

Do XO engineers still read and participate in this mailing list?

We've been going back-and-forth for a couple of weeks now on a newly 
installed XO circuit.  The circuit does not work, and we've heard
reports 
of engineers resetting an ML100 card, possibly RE Cisco's CSCec78266.

We have publicly-traded companies in the facilities, and it would be 
wonderful if we could get in touch with a knowledgeable XO engineer?

On Tue, 24 Jun 2008, Zaid Ali wrote:

> Can someone from XO who handles this neighbor 65.46.253.157 help me
out 
> with a BGP session going down? This is the second time within a week 
> where a misconfiguration of an ACL on XO end is bringing down my BGP 
> session with you and its frustrating to go through the normal tech 
> support chain.