What to do when your ISP off-shores tech support

Thu Dec 25 21:54:37 UTC 2008

On Wed, Dec 24, 2008 at 12:43 PM, Jay Hennigan <jay at west.net> wrote:

> Matthew Black wrote:
>
>> I've had difficulties reaching anyone with a brain
>> at my DSL provider Verizon California.
>>
>
> Switch to a local ISP with local tech support.

Hi Jay:

Is there really anything wrong with sending first-level technical support
offshore?

Macs are macs, Windows is windows and mail is mail whether you're in Mumbai
or Memphis. As long as the language skills are good and the people are well
trained, it should be mostly irrelevant, IMHO.

Happy Holidays,

-M<