What to do when your ISP off-shores tech support

Etaoin Shrdlu shrdlu at deaddrop.org
Wed Dec 24 14:09:14 CST 2008


Roy wrote:

> Etaoin Shrdlu wrote:

>>...However, I happily used XO+Covad in three separate locations
>>(in SoCal). DSLExtreme also has (or at least had) a good reputation.
>>Verizon sucks. In fact, since you are in the Long Beach area, they
>>suck even more than they do other places. Vote with your feet.

> I am pretty sure that COVAD is offshore now....

Might be, but the quality of customer service was the issue, I believe, 
not just where it was located (at least I hope that wasn't the only 
objection). I think Mr. Black has already made plain that cost is an 
issue, in any case. I used to have the lowest business class they 
provided (even though it was just to my house). Currently, I am the only 
customer for my local ISP with the service level I have, going to a 
residential address. We all spend our $$$ on what's important to us. 
Packets are important to me. I like 'em.

-- 
Debugging is twice as hard as writing the code in the first place.
Therefore, if you write the code as cleverly as possible, you are,
by definition, not smart enough to debug it.
   Brian W. Kernighan




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