What to do when your ISP off-shores tech support

Michael K. Smith - Adhost mksmith at adhost.com
Wed Dec 24 12:34:55 CST 2008


> -----Original Message-----
> From: Matthew Black [mailto:black at csulb.edu]
> Sent: Wednesday, December 24, 2008 10:32 AM
> To: Etaoin Shrdlu; nanog at nanog.org
> Subject: Re: What to do when your ISP off-shores tech support
> 
> On Wed, 24 Dec 2008 10:10:33 -0800
>   Etaoin Shrdlu <shrdlu at deaddrop.org> wrote:
> > Matthew Black wrote:
> >
> >> On Wed, 24 Dec 2008 09:51:41 -0800
> >>  "Tomas L. Byrnes" <tomb at byrneit.net> wrote:
> >>
> >>> Cox Communications has fully on-shore support. Here in SD they are
> >>> actually LOCAL.
> >
> >> In Verizon land, residential customers do not have
> >> CLEC voice or DSL alternatives. We do not have Cox.
> >> Our area is served by Charter Communications who has
> >> the broadband cable monopoly. Verizon has the fiber
> >> monopoly with their FIOS. AT&T fiber is not possible
> >> in Verizon land. Nobody competes against Verizon for
> >> residential service in Southern California.
> >
> > Sir, both COVAD and DSLExtreme beg to differ. Seriously. I just checked.
> >
> > --
> > The histories of mankind are histories only of the higher classes.
> >
> > Thomas Malthus
> 
> 
> Going through COVAD's interactive DSL chooser,
> there are no options for RESIDENTIAL service.
> 
> <http://covad.com/web/index.html>
> 
> 
> DSLextreme is charging a higher price than Verizon
> and I suspect they are simply reselling Verizon's
> DSL rather than connecting my copper to their
> network. That's hardly what I consider CLEC service.
> I could be wrong and would switch if I could. But I
> don't see them offering voice and that's why I conclude
> they are reselling Verizon's DSL service.
> 
> matthew black
> california state university, long beach

They are probably using Verizon for the local loop, but they also <hopefully> have their own DSLAM's and Layer 3 network to transport your data.  That would be a good question to ask them.  It sounds like you have a price/quality issue going on.  Do you want to pay a little more for better service?  If price is your main qualifier then you may be stuck vis a vis quality.

Mike
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