postini contact?

Frank Bulk frnkblk at
Wed Dec 17 14:47:41 UTC 2008

No, we're a small service provider with a small bank as a customer.  The
bank was the one that wasn't receiving e-mail from our customers.  Since the
primary network admin for the bank was out of pocket, after the bank opened
the ticket we continued the troubleshooting process.

Perhaps I was lucky and landed on a good and friendly support engineer.


-----Original Message-----
From: King Spook [mailto:kngspook at] 
Sent: Wednesday, December 17, 2008 2:54 AM
To: Frank Bulk
Cc: Jason Williams; mike; nanog at
Subject: Re: postini contact?

On Tue, Dec 16, 2008 at 9:36 PM, Frank Bulk <frnkblk at> wrote:
> I've only had to call them once (turned out to be our problem) but they
> reasonably helpful.  If I had to compare it to any other freemail
> I would have to say Postini was fantastic.
> Frank

[Sorry for the semi-hijack.]

I assume you're a big org of some sort?
What are they like for little people?

(I was toying with setting them up for some management consultants I
know who were having a spam problems; but I heard some hearsay that
support was poor unless you're a large player, and that made me a
little uncomfortable regarding making the recommendation.)

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