Problems Communicating with Network Solutions

Johnson, Joe joe.johnson at inwk.com
Wed Aug 20 09:31:23 CDT 2008


Is there anyone at XO or Network Solutions that can help me with a
little problem we're having? About two days ago we lost the ability to
pass all traffic with Network Solutions hosted email and their main
website from our main office. It keeps dying at a router in DC.

Here's a trace from our Chicago office:
Tracing route to 205.178.149.7 over a maximum of 30 hops
  1    <1 ms    <1 ms    <1 ms  38.98.154.1
  2     1 ms     1 ms     2 ms
fa0-7.na01.b002327-0.ord01.atlas.cogentco.com [38.99.215.81]
  3    <1 ms    <1 ms     1 ms
gi0-7.3542.core01.ord01.atlas.cogentco.com [66.250.11.189]
  4    <1 ms     1 ms    <1 ms  te4-1.mpd01.ord01.atlas.cogentco.com
[154.54.1.98]
  5     1 ms     1 ms     1 ms  vl3488.mpd01.ord03.atlas.cogentco.com
[154.54.5.26]
  6    <1 ms    <1 ms    <1 ms  xo.ord03.atlas.cogentco.com
[154.54.12.230]
  7     2 ms     1 ms     1 ms  te-3-1-0.rar3.chicago-il.us.xo.net
[65.106.1.42]
  8     4 ms     1 ms     1 ms  ge7-0-0d0.rar1.chicago-il.us.xo.net
[65.106.1.41]
  9    28 ms    27 ms    28 ms  p6-0-0.rar2.washington-dc.us.xo.net
[65.106.0.46]
 10     *        *        *     Request timed out. (repeats until
time-out)

Here's one from an external Chicago looking glass:
traceroute to 205.178.149.7 (205.178.149.7), 30 hops max, 38 byte
packets
 1  10.255.255.253 (10.255.255.253)  7.190 ms  5.022 ms  4.763 ms
 2  vl-993.gw-core-a.whn.oneandone.net (217.160.229.45)  0.489 ms  0.487
ms  0.392 ms
 3  ge-3-2-0-0.bb-a.tla.nyc.us.oneandone.net (217.160.229.65)  0.692 ms
0.655 ms  0.588 ms
 4  so-1-0-0-0.bb-a.cr.chi.us.oneandone.net (74.208.1.32)  22.206 ms
22.133 ms  22.070 ms
 5  p12-3.IR1.Chicago2-IL.us.xo.net (206.111.2.9)  22.309 ms  22.431 ms
22.723 ms
 6  * te-3-1-0.rar3.chicago-il.us.xo.net (65.106.1.42)  24.414 ms
23.019 ms
 7  ge7-0-0d0.rar1.chicago-il.us.xo.net (65.106.1.41)  23.002 ms  22.910
ms  22.918 ms
 8  p6-0-0.RAR2.Washington-DC.us.xo.net (65.106.0.46)  39.504 ms  39.471
ms  39.363 ms
 9  p7-0-0.MAR2.Washington5-DC.us.xo.net (65.106.3.206)  40.099 ms
40.297 ms  40.144 ms
10  71.5.190.110.ptr.us.xo.net (71.5.190.110)  40.350 ms  40.047 ms
40.093 ms
11  64.244.254.238 (64.244.254.238)  41.792 ms  41.528 ms  41.304 ms
12  edg-r-01-vlan12.net.dc2.netsol.com (205.178.191.14)  40.998 ms
41.624 ms  40.978 ms
13  205.178.182.6 (205.178.182.6)  41.389 ms  41.045 ms  41.121 ms
14  mail.networksolutionsemail.com (205.178.149.7)  41.339 ms  41.517 ms
41.291 ms

Any thoughts? I also opened a ticket with Cogent, our provider in the
main office. Thanks!

 
Joe Johnson
Senior Systems Engineer
InnerWorkings, Inc.
Managed Print & Promotional Solutions
600 West Chicago Avenue, Suite 850
Chicago, IL 60654
Phone: 312.676.6873
Fax: 312.604.5487
joe.johnson at inwk.com
www.inwk.com
NASDAQ: INWK




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