[NANOG] Level3 not honoring Broadwing contracts?

Randy Epstein repstein at chello.at
Tue Apr 29 08:38:04 UTC 2008


There should be a clause in the contract that allows you to cancel services
if they change the terms and conditions of the agreement.

I know that doesn't help you much, but at least it gives you an out.


-----Original Message-----
From: up at 3.am [mailto:up at 3.am] 
Sent: Monday, April 28, 2008 7:37 PM
To: nanog at nanog.org
Subject: [NANOG] Level3 not honoring Broadwing contracts?

In 2006, I signed a 3 year contract with Broadwing for a 1 cabinet 
colocation with 6Mbs dedicated for under $1,000/mo.  A few weeks ago, 
about halfway through this contract, I get a letter from Level 3's 
"Director of Colocation" that they are going to raise my price by several 
hundred dollars a month.

I spoke with my new Level 3 rep, and he just notified me that their legal 
deparment confirms that all they have to do is give me 30 days notice to 
increase their price.

This does not make sense to me.  I am bound to a 3 year contract, where I 
have to pay them the rest of the term if I were to leave early, but they 
can jack up the price by 40-50% during that time, arbitrarily?  I do not 
see that provision in my contract, and would rather avoid legal expenses 
if possible.  Has anyone else had to deal with this sort of thing from 
Level 3?


James Smallacombe		      PlantageNet, Inc. CEO and Janitor
up at 3.am							    http://3.am

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