Emergency ARIN Contact?

Bill Woodcock woody at pch.net
Sat Sep 29 15:05:09 UTC 2007

      On Sat, 29 Sep 2007, Dan Mahoney, System Admin wrote:
    > Does anyone know any of the following:
    > 1) If there's an "emergency" contact at ARIN who can deal with off-hours
    > requests (if there's an expedite fee, I'm pretty sure it's willing to be
    > paid).

I'm on ARIN's board of trustees, so this is a level of detail that I don't 
have direct insight into, but as a matter of operational policy, I 
believe that ARIN's operations staff are either present or on-call 24/7, 
but ARIN's hostmaster staff (which is who you need to talk to) has working 
hours of 7am through 7pm eastern time, Monday through Friday.  Informally, 
however, I know from practical experience that there are often diligent 
ARIN folks who are hard at work on weekends, so it's quite likely that 
you'll receive a reply sooner than Monday morning.

If increasing the hours of hostmaster staff availability is something that 
the community would find useful, that's exactly what the community input 
process is for...  ARIN is neither more nor less than the sum of its 
members; it's budget is your money to spend as you see fit, and it doesn't 
have any priorities that aren't set by its membership.  So that's a 
conversation that could easily be moved from a NANOG context to an ARIN 
operational change, if there's a desire expressed by the community.  The 
upcoming joint NANOG/ARIN meeting in Albuquerque would be a great place to 
discuss it.

    > 2) If there's a way of accessing historical WHOIS records and/or
    > changelogs?  (i.e. does someone keep an archive?)

Yes, PCH and a number of other organizations archive whois records from 
all the RIRs daily.  That's not the same as a change-log, since it's a 
snapshot once every 24 hours.  If you want to understand exactly what 
changed and why, you really will need to speak with a hostmaster.


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