ticket research

Thu Sep 20 16:49:43 UTC 2007

Dear Randy;

On Sep 20, 2007, at 11:44 AM, Randy Bush wrote:

>
> a respected researcher (with a grad student) i trust wants to
>
>> obtain trouble ticket logs from different networks to understand the
>> nature of failures in ISP networks. we hope that this analysis will
>> help us develop troubleshooting techniques.
>
> they have some data already from abiline and a large euro telco.  
> further,
>
>> we can sign NDAs if needed and we'll anonymize the data before
>> publishing.
>
> they realize that such data are extremely sensitive.  and also know  
> that
> they are buried in kinky databases etc.  but one has to try.
>

Do they want tickets from ISP's or from users ? (Or, more precisely,  
from people experiencing
problems, or those fixing them ?)

Regards
Marshall

> ( and let's try not to rat-hole on nanog about why this is good,  
> insane,
> will cause starvation in iowa, might end global warming, ... :)
>
> if you think you might be willing to help, drop me a note and i will
> introduce you.  thanks.
>
> randy