how to write an incident report

Fri Oct 19 20:45:47 UTC 2007

For those who don't recognise the name (presumably many people),  
Citylink are a disruptive high-speed metro transport provider in  
Wellington, New Zealand. They run the most elaborate and scary  
layer-2 switched ethernet network I've ever heard of, and the other  
week they ran into some problems which caused a prolonged outage.

Here's their writeup:

   http://news.clnz.net/2007/10/19#Loopback-Saturday-Discussion

Why don't I have any suppliers like this?

Joe