Best practices for abuse@ mailbox and network abuse complaint handling?

Sun May 13 14:44:22 UTC 2007

On 5/13/07, Niels Bakker <niels=nanog at bakker.net> wrote:
>
> Difficult, as spam complaints generally include the original spam and
> thus trigger SpamAssassin (almost) just as hard.
>
> Otherwise, looking forward to your 98% effective procmail recipe
>

Start with something as simple as "to or cc your abuse desk" .. and
ask yourself how many times your abuse desk has been bcc'd on email in
the past.

-- 
Suresh Ramasubramanian (ops.lists at gmail.com)